Shipping policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking information once your order ships.

Shipping Rates & Delivery Times
Standard Shipping (7–10 business days): Free on orders over $69; $4.99 for orders under $69

Duties & Taxes
All customs duties and import taxes are covered by us — there are no surprise fees for you at delivery.

Order Tracking
Once shipped, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us at support@elaropets.com within 7 days of the expected delivery date.

Questions?
Email us at support@elaropets.com — we're happy to help.